Frequently Asked Questions

We're here to help! Here are the most common questions we get asked about our in home physiotherapy service. If you can't find what you're looking for, we'd love to chat, you can contact us here.

What is physiotherapy?

Most people will seek out a physiotherapist when they're in pain, but pain management is only part of what we do. For long-term results our physiotherapists will develop a plan with you to achieve your goals by improving your flexibility, mobility and strength. Treatments consist of hands on manual therapy, joint mobilisation, joint manipulation, soft tissue massage and dry needling. These techniques help to reduce pain and improve range of movement. Exercise rehabilitation programs consist of strengthening, stretching and control exercises to provide long term results and reduce the risk of injuries reoccurring.
What can I expect during my appointment?

At My Home Physio we reserve 60 and 30 minute appointments for initial and subsequent consultations respectively. This allows our therapists to perform a thorough assessment and diagnose the underlying cause of your symptoms and develop a management plan tailored specifically to you. Your assessment may include: Measurement of range of movement and flexibility Muscle strength, control and endurance tests Functional movement assessment Special diagnostic tests Our physiotherapists will discuss the findings with you and recommend a course of treatment to help you return to doing the activities you love most.
How do I book an appointment?

To book an appointment you can get in touch with us below: - Phone: 0466 614 471 - Email: info@myhomephysio.com.au - Chat: By clicking the chat icon in the bottom right corner - Online: Coming Soon
Do I need a referral?

A referral is required for the following appointment types: Enhanced Primary Care (EPC) Chronic Disease Management (CDM) Department of Veterans' Affairs (DVA) No referral is required if you are self-funded, using private health insurance, have a Home Care Package or are a NDIS participant.
Do you accept private health insurance?

We accept all self-funded clients, including those using private health insurance. We have on the spot claiming available through HICAPS / Medipass and gap payments can be made via credit or debit card.
Are you a preferred provider?

My Home Physio is not a preferred provider. Being a preferred provider is not a meausre of quality, it's simply means the fee structure meets the insurers requirements. To achieve this many providers will reduce their appointment duration or the consultation quality is impacted. It also means health funds will pay a larger portion of the fee and you will run out of physiotherapy cover faster, leaving you to pay consultation fees in full after fewer appointments. We made the decision to not become a preferred provider because we believe in providing the best quality physiotherapy service to help you reach your goals.
Do you service my area?

You can view our service area on our location page, or for an interactive map view on google maps.
Do you have HICAPS for on the spot claiming?

My Home Physio is a mobile service and provides on the spot claiming through HICAPS via Medipass. The gap payment can be made by debit or credit card.
How do I pay for my appointment?

Payment is required on the day of the consultation unless pre-approved third party funding is confirmed. We accept the following payment methods: EFTPOS MasterCard Visa American Express Direct Deposit Patients using private health insurance will be able to make an instant claim through HICAPS via Medipass, any outstanding or gap amount can be paid by the above payment methods.
How do I cancel my appointment?

Please contact us at least 24 hours prior to your appointment if you would like to cancel. This will provide an opportunity for others to book into that consultation time. If you cancel your appointment with less than 24 hours notice or are not in attendance within 10 minutes of the appointment start time, a cancellation fee of $120 may be applied to your account.
Do you accept all NDIS clients?

We accept all Self Managed and Plan Managed participants. Referrals can be made through your Service Coordinator or by contacting us directly.
What information do you need?

NDIS specific information we require includes your NDIS number, start & end dates Plan Managed participants will also need to provide us with: Plan manager name and contact details Billing information Self Managed Participants will be able to pay for the services using your NDIS funding or with your own funds and then receive a reimbursement from the NDIS. We will provide you with all the paperwork and invoices you require for the NDIA.
How much does an appointment cost?

Many clinics claim that the NDIS sets the fees for services, however this is not exactly true. The NDIS has pricing arrangements and sets maximum price limits on services. For physiotherapy services the price limit is $224 per hour and most clinics charge the maximum amount for their services. Most clinics will also charge travel fees in addition to their consultation fees. At My Home Physio, we believe in providing as much value as we can to our clients and so we have chosen to provide our services below the price limit set by the NDIS on weekdays and we don't charge additional fees for travel in the city or surrounding suburbs. Consultation fees: Monday - Friday $195 Saturday $224
How do I pay for my appointment?

Self Managed After the consultation, you will be required to pay for the service in full and we will send you an invoice. Next, make a payment request using the myplace portal and funds from your NDIS plan budget will be paid into your nominated bank account within 24-48 hours. Plan Managed Once we have all the required information, we will usually be able to send invoices directly to the plan manager for payment.